Flickr = awesome customer experience

A couple of years ago Flickr launched this small little widget on their landing page for logged in customers.
It said "Hello, " where the hello cycled through multiple different languages.

However, I had noticed that not once has there been the standard Japanese greeting of "konnnichiwa".

So yesterday night, I decided to post to the help forum asking what was up (among other things like poor geo-tagging support).
Within 1 hour, I had the co-founder and a staffer respond. Within 2 hours, it was added to the list! Yay for listening to your customers!

Another reason why I love Flickr :)


Anonymous said...

The co-founder, wow! I suppose it makes sense that they want to keep their Japanese users happy. Definitely surprising that they missed Japanese in the first place.